{"id":2035,"date":"2022-03-15T11:52:19","date_gmt":"2022-03-15T09:52:19","guid":{"rendered":"https:\/\/info.axiz.com\/technologies\/?page_id=2035"},"modified":"2022-03-15T11:52:19","modified_gmt":"2022-03-15T09:52:19","slug":"micro-focus-smax","status":"publish","type":"page","link":"https:\/\/info.axiz.com\/vendors\/micro-focus-smax\/","title":{"rendered":"Micro Focus SMAX"},"content":{"rendered":"

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Service Management Automation X (SMAX)<\/strong><\/span><\/h2>\n

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Unburden service desk agents<\/strong><\/h3>\n

Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA\u2019s, and time and quality expectations.
\nLive support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.
\nProactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.<\/p>\n

[nectar_cta btn_style=”see-through” heading_tag=”h5″ link_type=”regular” alignment=”center” link_text=”Learn More”]<\/p>\n

.<\/span>[\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”2046″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][fancy_box box_style=”color_box_hover” icon_family=”none” image_url=”1956″ color=”accent-color” color_custom=”#000000″ color_box_hover_overlay_opacity=”0.5″ box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”450″ link_url=”https:\/\/info.axiz.com\/technologies\/wp-content\/uploads\/sites\/2\/2022\/03\/moving-smax-to-saas-guide.pdf”]<\/p>\n

Decrease cost of ITSM<\/strong><\/h3>\n

Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.
\nGet up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.
\nRun your service desk on SaaS, or in the cloud with AWS, Microsoft Azure, and Google Cloud.<\/p>\n

[nectar_cta btn_style=”see-through” heading_tag=”h5″ link_type=”regular” alignment=”center” link_text=”Learn More”][\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”2047″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][fancy_box box_style=”color_box_hover” icon_family=”none” image_url=”1956″ color=”accent-color” color_custom=”#000000″ color_box_hover_overlay_opacity=”0.5″ box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”450″ link_url=”https:\/\/www.youtube.com\/embed\/jALqy1eZwrA”]<\/p>\n

Simplify service desk use<\/strong><\/h3>\n

Make it easier for employees to request support from a common service catalogue with intuitive, personalized, no-wait self-service powered by machine learning.
\nEmpower them with natural language search, mobile submissions, and social collaboration in a single portal.
\nA conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24×7.<\/p>\n

[nectar_cta btn_style=”see-through” heading_tag=”h5″ link_type=”regular” alignment=”center” link_text=”Learn More”]<\/p>\n

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Embrace feature rich ITSM<\/h3>\n

Decrease cost with a complete set of AI-based ITSM features out-of-the-box.
\nCreate business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
\nManage your services with repeatable IT processes including incident, problem, change, knowledge, catalogue, portfolio, release, service asset and configuration, and service level management, and request fulfilment.<\/p>\n

[nectar_cta btn_style=”see-through” heading_tag=”h5″ link_type=”regular” alignment=”center” link_text=”Learn More”][\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”2055″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][fancy_box box_style=”color_box_hover” icon_family=”none” image_url=”1956″ color=”accent-color” color_custom=”#000000″ color_box_hover_overlay_opacity=”0.5″ box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”450″ link_url=”https:\/\/info.axiz.com\/technologies\/wp-content\/uploads\/sites\/2\/2022\/03\/raiffeisenbank_css.pdf”]<\/p>\n

Manage IT assests<\/h3>\n

Control the lifecycle of IT assets with Asset Management, including inventory, contract, vendor, procurement, and software (SAM).
\nTrack from procurement and inventory through to disposal, measure vendor performance, automate acquisition of IT components and maximize the value of your IT investments.
\nOptimize software licenses, mitigate compliance risk and reduce maintenance tests.<\/p>\n

[nectar_cta btn_style=”see-through” heading_tag=”h5″ link_type=”regular” alignment=”center” link_text=”Learn More”][\/fancy_box][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”2056″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][fancy_box box_style=”color_box_hover” icon_family=”none” image_url=”1956″ color=”accent-color” color_custom=”#000000″ color_box_hover_overlay_opacity=”0.5″ box_alignment=”center” enable_border=”true” border_radius=”5px” image_loading=”default” min_height=”450″ link_url=”https:\/\/www.brighttalk.com\/webcast\/6633\/521436″]<\/p>\n

Run enterprise service management<\/h3>\n

Extend the value of IT service management into business functions with enterprise service management.
\nAutomate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone.
\nBuild your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back-office operations.<\/p>\n

[nectar_cta btn_style=”see-through” heading_tag=”h5″ link_type=”regular” alignment=”center” link_text=”Learn More”][\/fancy_box][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#cccccc” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”custom” custom_text_color=”#ffffff” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” id=”about-text” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][vc_column_text]<\/p>\n

Contact us:<\/strong><\/h2>\n

[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”center”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][vc_column_text css=”.vc_custom_1643704731397{padding-right: 10% !important;}”]<\/p>\n

Terence Barter | Brand Executive
\nTerence.Barter@info.axiz.com<\/a> | 072 716 8581<\/p>\n

 <\/p>\n

Nokulunga Buthelezi | Bid Coordinator
\nNokulunga.Buthelezi@info.axiz.com<\/a> | 011 237 2478<\/p>\n

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Marlene Van Zyl | Product Administrator\/Manager
\nMarlene.VanZyl@info.axiz.com<\/a>\u00a0| 011\u00a0654 6242<\/p>\n

 <\/p>\n

Chantell Kirk\u00a0| Marketing Assistant
\nChantell.Kirk@info.axiz.com<\/a> | 084 701 4553<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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